Boarding Pass

Once you have completed the check-in process, we will issue you with a boarding pass on which your seat number will be displayed.

Departure Gate

You must make sure that you are present at the departure gate at the time you are given when you check-in; failure to do so may result in you missing your flight. We regret that customers who fail to present themselves at the departure gate promptly will not be entitled to a refund, credit or free transfer of flights.

Seat Requests

We will endeavor to meet all seating requests, although these cannot be guaranteed as we may find it necessary to change your seat for operational, safety or security reasons. 


Customers with special needs, together with the elderly, frail or any other customer who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.

you can choose your seat during the booking .also you can change it later with fee.

Denied Boarding

If we are unable to accommodate you on board a flight for which you have:-

• a confirmed reservation
• a valid Confirmation Reference
• and for which you have checked-in within the specified minimum check-in time
  Because it is oversold, you will be entitled to receive:
• a full refund on your ticket or
• a seat on another of our flights as a soon as possible or
• a seat on another of our flights at a later date of your choice (subject to availability)

We will also cover meals and/or refreshments in reasonable relation to the waiting time; hotel accommodation, where necessary and appropriate and the cost of surface transportation if this is required between airport and hotel or to the destination airport if alternative travel is arranged to an airport other than that originally booked.